Rellova Background Screening Policy
Legal entity: Rellova LLC, an Illinois limited liability company.
Launch scope: United States and Canada; adults 18+ only.
Effective date: August 11, 2026
1. Purpose
Background screening is one input in a broader two-sided trust system. Screening does not guarantee safety and is not a substitute for user judgment.
2. Role-Based Requirements
Rellova may configure different screening requirements for:
- Providers;
- Customers;
- in-person services;
- virtual services;
- higher-risk categories;
- services involving entry into homes, vehicles, equipment, or vulnerable contexts.
3. Vendors
Rellova may use Checkr or another qualified provider in the U.S. and an appropriate provider in Canada. Rellova should not hard-code a single vendor into the legal policy.
4. Public Display
Public/provider-visible profile may show only an approved status such as “Background Checked” and relevant recency if appropriate. Detailed records are private.
5. Adverse Decisions
Where U.S. FCRA or other law applies, Rellova will use required disclosure, authorization, pre-adverse action, and adverse-action procedures. Canadian decisions will follow applicable privacy, human rights, consumer, and screening laws.
6. Re-Screening
Rellova may require periodic or event-triggered re-screening if disclosed and legally permitted.
7. No Guarantee
A “Background Checked” badge means only that a configured screening process returned a status meeting Rellova’s current eligibility rules at a particular time. It does not mean the person has no criminal history, cannot commit misconduct, or is endorsed by Rellova.