Rellova Biometric Privacy Notice, Retention Policy & Consent
Legal entity: Rellova LLC, an Illinois limited liability company.
Launch scope: United States and Canada; adults 18+ only.
Effective date: August 11, 2026
Important
This document is intended to serve as a separate, conspicuous notice and consent where Rellova or an identity-verification provider collects or derives biometric identifiers or biometric information. Do not bury this consent inside the Terms.
1. What May Be Collected
Where enabled, Rellova or its identity-verification provider may collect a selfie, facial image, liveness data, or information derived from a facial image for the purpose of confirming identity, detecting impersonation, preventing fraud, or determining whether the person presenting an identity document is the same person completing verification.
Depending on the technology used and applicable law, some of this information may constitute a biometric identifier or biometric information.
2. Purpose
Biometric information will be collected and used only for disclosed purposes such as:
- identity verification;
- selfie/liveness verification;
- fraud and duplicate-account prevention;
- protecting Customers and Providers;
- complying with legal or payment/KYC requirements.
Rellova will not use biometric information to infer health, emotion, race, ethnicity, or other unrelated characteristics.
3. Vendor Disclosure
Rellova may disclose verification data to an identity-verification service provider, currently intended to include Persona or a replacement provider, solely to perform authorized verification, security, support, or legal-compliance functions.
4. No Sale or Profit From Biometrics
Rellova will not sell, lease, trade, or otherwise profit from a person’s biometric identifier or biometric information.
5. Other Disclosures
Rellova will not disclose or redisclose biometric identifiers or biometric information except:
- with the person’s consent;
- as needed to complete an authorized verification/service transaction requested by the person;
- where required by valid legal process; or
- as otherwise permitted by applicable law.
6. Security
Biometric information will be stored, transmitted, and protected using reasonable safeguards appropriate to the sensitivity of the information and at least the same protective standard Rellova uses for similarly sensitive confidential information.
7. Retention and Destruction
Rellova will maintain a written retention and destruction schedule. To the extent Illinois BIPA applies, biometric identifiers/information in Rellova’s possession will be permanently destroyed when the initial purpose for collection has been satisfied or within three years of the individual’s last interaction with Rellova, whichever occurs first, unless a different period is required or permitted by applicable law.
Rellova will configure and contract with verification vendors to delete, return, or otherwise handle covered biometric data consistently with Rellova’s published retention schedule and applicable law.
8. Your Choice
If biometric verification is mandatory for a feature and you do not consent, you may be unable to use that feature or participate as a Provider. Where a legally acceptable non-biometric verification alternative is available, Rellova may offer it.
9. Consent
Consent checkbox text:
I have read the Rellova Biometric Privacy Notice. I authorize Rellova and its identity-verification service provider to collect, use, disclose to the verification provider, store, and destroy my biometric identifiers or biometric information, if generated, for identity verification, fraud prevention, account security, and related legal/compliance purposes as described above.
Capture:
- user ID;
- full notice version;
- timestamp;
- country/state;
- consent checkbox state;
- electronic-signature/affirmative action evidence;
- vendor/template used.