Rellova Data Retention & Deletion Policy
Legal entity: Rellova LLC, an Illinois limited liability company.
Launch scope: United States and Canada; adults 18+ only.
Effective date: August 11, 2026
Principles
Retain data for no longer than reasonably necessary for the documented purpose, legal obligations, safety, fraud prevention, disputes, accounting/tax, and defense of legal claims.
Retention schedule
- active account/profile: while active;
- deleted-account profile data: delete or de-identify after the deletion workflow completes, except records retained for a documented lawful purpose;
- completed booking/payment records: retain for applicable tax, accounting, payment, chargeback, fraud-prevention, and legal-claims periods;
- messages: retain only for the documented safety, dispute, fraud-prevention, and service-support period, then delete or de-identify unless a legal hold applies;
- location/clock-in events: retain only for the documented booking, dispute, fraud, and safety period and not indefinitely;
- report/safety records: retain according to severity and legal needs;
- identity verification references: retain only as needed for status/audit/legal obligations;
- raw identity documents: avoid storing in Rellova if vendor can hold them under contract;
- background-check details: minimize and restrict;
- biometric information: separate biometric schedule applies;
- virtual audio/video: not recorded by default;
- video room metadata: retain as booking/audit data for defined period;
- analytics: aggregate/de-identify where practical.
Account deletion
Deletion should:
- disable account/login;
- remove public profile;
- delete or de-identify data not subject to lawful retention;
- preserve legally required financial, fraud, safety, dispute, or audit records with restricted access.
Legal holds
Deletion is suspended for specific records subject to a valid legal hold, investigation, or dispute. Access remains restricted.