Rellova Disputes & Complaints Policy
Legal entity: Rellova LLC, an Illinois limited liability company.
Launch scope: United States and Canada; adults 18+ only.
Effective date: August 11, 2026
Booking disputes
Users can report issues including:
- no-show;
- lateness;
- service not as described;
- payment/refund;
- travel fee;
- clock-in/time dispute;
- damage;
- harassment/safety;
- professional-services violation;
- off-platform solicitation.
Evidence
Rellova may consider messages, booking state, payment events, agreed meeting location, geofence/arrival events, video-room metadata, photos voluntarily submitted, review history, and other relevant records.
Neutrality
Rellova may facilitate a marketplace resolution but is not a court and does not guarantee any party a particular result.
Safety separation
A safety report may be investigated separately from a refund dispute.
Appeals
Where Rellova takes a significant account action, Rellova may provide an appeal/review process unless doing so would create safety, fraud, legal, or investigative risk.
Legal rights
The support process does not waive statutory consumer or privacy rights.