Rellova Provider Agreement
Legal entity: Rellova LLC, an Illinois limited liability company.
Launch scope: United States and Canada; adults 18+ only.
Effective date: August 11, 2026
1. Purpose
This Provider Agreement applies when a user lists or provides services through Rellova.
2. Independent Business Relationship
Subject to applicable law, Provider operates an independent business or personal service activity and is not hired as an employee of Rellova. Provider generally chooses:
- whether to offer services;
- which permitted services to offer;
- pricing within Platform rules;
- availability;
- travel radius and travel pricing;
- whether to accept non-instant requests;
- the lawful manner and means of performing the service; and
- what tools/equipment to use.
Provider may use other platforms and serve customers outside Rellova, provided Provider does not use Rellova to evade fees on Rellova-originated transactions.
The parties acknowledge that legal classification depends on the actual relationship and applicable law; this agreement does not override mandatory worker-classification law.
3. No Authority to Bind Rellova
Provider cannot make contracts, promises, warranties, or representations on behalf of Rellova.
4. Provider Eligibility
Provider must:
- be 18+;
- maintain a real profile photo;
- complete required phone and identity verification;
- complete required background screening;
- maintain accurate profile/service information;
- complete payment/payout onboarding;
- maintain licenses, permits, registrations, certifications, and insurance required for the services offered.
5. Services
Provider may offer only lawful, permitted services. Provider must not offer sexual services, escort services, trafficking-related services, illegal activity, unlicensed regulated work, prohibited healthcare/legal/financial services, childcare in V1, or other services prohibited by policy.
5A. Selling Goods and Homemade Food
Provider is the seller of record for any goods listed on Rellova; Rellova is a marketplace and is not the seller. If Provider sells homemade food, Provider is solely responsible for complying with all food laws that apply where Provider operates, including cottage-food or home-processor rules, permits, registrations, licensing, labeling, allergen disclosure, and food-safety requirements. Provider must accurately disclose ingredients and allergens on every food listing. Rellova does not inspect kitchens or verify permits and makes no representation that any listing complies with law. High-risk foods (including raw or unpasteurized products, home-canned low-acid foods, alcohol, and dietary supplements) may not be sold. Rellova may request supporting documentation, restrict food selling in specific jurisdictions, or pause or remove listings at any time. Food may be fulfilled only by local pickup or Provider-performed local delivery within Provider's country; no shipping.
6. Professional Credentials
If Provider displays a professional credential, Provider represents it is current and accurate. Rellova may verify credentials. A credential does not authorize Provider to deliver regulated professional services through a general Mentor or companionship booking.
7. Pricing
Provider controls the base price of approved services subject to Platform minimums/maximums or pricing rules disclosed in advance. Provider may configure travel fees permitted by Rellova.
Rellova charges Provider a fixed 5% Rellova Host Fee on eligible earnings (service plus travel amounts; tips excluded). Rellova also charges the Customer a separate Rellova Service Fee. Provider net earnings are shown before Provider accepts a request whenever practicable.
8. Travel
Provider must state the maximum distance they are willing to travel and the applicable travel pricing. Provider’s private travel origin is used to calculate eligibility and charges but is not publicly displayed as a home address.
9. Booking Requests
For non-instant bookings, Provider may view the requesting Customer’s provider-visible profile, reputation, verification badges, completed-booking statistics, and reviews before deciding whether to accept.
Provider may decline for legitimate, non-discriminatory reasons. Provider must not discriminate in violation of law or Rellova policy.
10. Meeting Location
For in-person bookings, Provider must approve the meeting location before Customer payment. Provider may counter-propose a location through Rellova. Post-payment location changes require the official change process.
11. Clock-In and Punctuality
Provider must not start billable time remotely or before arriving at the agreed geofence. Provider must use accurate device location and may not spoof or manipulate GPS.
An early Provider arrival may be recorded, but ordinary billing starts at scheduled time. A late Provider starts billing only when verified as arrived. Customer lateness does not prevent an on-time Provider from being paid from the scheduled start, subject to applicable policy.
12. Virtual Sessions
Provider must join virtual bookings through the authorized Rellova video room. Provider may not require Customers to move to Zoom, FaceTime, WhatsApp, or another service to evade Rellova payment or safety controls.
13. Performance Standards
Provider agrees to:
- communicate accurately and respectfully;
- arrive on time;
- perform only the agreed service;
- provide a reasonably safe service environment;
- comply with meeting-location rules;
- avoid intoxication or impairment that creates risk;
- comply with applicable laws;
- promptly report serious incidents.
14. Tools, Vehicles, and Property
Provider is responsible for tools and equipment used in the service. If a service involves a vehicle, towing, transport, property movement, or regulated trade, Provider must satisfy all applicable licensing, registration, and insurance requirements and any additional Rellova category approval.
Rellova may disable categories that create regulatory or insurance risk.
15. No Passenger Transportation Unless Enabled
Unless Rellova separately enables a compliant transportation category, Provider may not charge for transporting Customers as a ride-hailing or passenger transportation service. Incidental travel together must comply with law and Rellova rules.
16. Fees and Payouts
Provider authorizes Rellova and its payment partners to collect Customer payments, deduct disclosed Platform amounts, process refunds/chargebacks, and route net Provider earnings.
Provider is responsible for maintaining an eligible payout account and accurate tax information.
17. Tips
Rellova does not charge its marketplace percentage on tips under the current fee model, subject to unavoidable processor treatment and future disclosed changes.
18. Taxes and Reporting
Provider is responsible for taxes arising from Provider earnings unless Rellova is legally required to collect, withhold, or remit an amount. Provider agrees to supply information Rellova reasonably needs for tax reporting in the U.S. or Canada.
19. Canadian Digital Platform Reporting
Canadian Providers acknowledge that applicable digital-platform reporting rules may require Rellova to collect seller information and report qualifying seller/service information to tax authorities and to provide copies of reported information to affected sellers.
20. Screening and Verification
Provider authorizes verification and screening only through separate applicable consent flows. Provider understands a screening result can be inaccurate or incomplete and may have a process to dispute information through the screening provider or as required by law.
21. Reviews and Rankings
Provider agrees that legitimate completed-booking reviews and derived marketplace statistics may appear publicly. Provider may not buy, trade, pressure, or fabricate reviews or bookings.
Ranking may include city, region, national, category, Rising, or Most Rebooked designations. Rankings can change and do not guarantee bookings.
22. Off-Platform Circumvention
Provider may not use Rellova leads, messages, or bookings to solicit payment outside Rellova for Rellova-originated services in order to avoid fees or protections.
23. Account Actions
Rellova may pause listing visibility, remove services, require reverification, withhold payout where legally permitted and reasonably necessary for a payment dispute or fraud review, or suspend Provider access for safety or policy violations.
24. Insurance
Unless an express Rellova protection program applies to a booking, Provider should not assume Rellova supplies general liability, auto, professional liability, workers’ compensation, property, or other insurance. Provider must maintain legally required coverage.
25. Confidentiality and Privacy
Provider may use Customer information only as reasonably necessary to perform the booking and may not retain, sell, scrape, harass, or repurpose Customer personal information.
26. Termination
Provider may stop offering services at any time, subject to completing or properly cancelling accepted bookings. Rellova may suspend or terminate Provider access for safety, fraud, legal, payment, or material policy reasons.
27. Survival
Payment, tax, confidentiality, intellectual-property, dispute, indemnity, and audit obligations that by their nature should survive will survive termination.