Rellova Terms of Service
Legal entity: Rellova LLC, an Illinois limited liability company.
Launch scope: United States and Canada; adults 18+ only.
Effective date: August 11, 2026
1. Agreement
These Terms govern access to and use of the Rellova mobile applications, websites, communications, and related marketplace services (collectively, the “Platform”). By creating an account, accepting these Terms, requesting or accepting a booking, or otherwise using the Platform, you agree to these Terms and the policies incorporated by reference.
If you do not agree, do not use the Platform.
2. Eligibility
You must:
- be at least 18 years old;
- have legal capacity to enter a contract;
- provide accurate account information;
- maintain a current profile photo of yourself for paid marketplace participation;
- comply with identity, phone, payment, and screening requirements applicable to your account or service category; and
- use Rellova only where lawful.
Rellova may refuse, suspend, limit, or terminate access for safety, fraud, legal, payment, or policy reasons.
3. The Rellova Marketplace
Rellova provides technology that helps users discover, communicate with, book, pay, and review one another. Unless Rellova expressly states otherwise for a specific service, Rellova does not itself provide the underlying user-to-user service.
Providers are responsible for deciding what permitted services they offer, their availability, pricing, travel limits, and whether to accept non-instant booking requests. Customers are responsible for selecting providers and deciding whether a service is appropriate for them.
Rellova does not guarantee that a user is suitable, safe, licensed, insured, qualified, or compatible merely because the user has an account, badge, rating, background-screening status, or ranking.
4. One Account; Customer and Provider Modes
A user may use the same account as a Customer and, if approved, as a Provider. Provider approval may require additional information, screening, payout onboarding, credentials, or review.
5. Profiles and Accuracy
You must provide truthful, current information. You may not impersonate another person, use misleading credentials, falsify reviews or completed bookings, or upload a profile photo that does not represent you.
Public profile information may include first name or display name, general location, profile photo, interests, languages, account age, verification badges, rating, reviews, completed-booking statistics, provider services, pricing, and marketplace ranking information.
6. Categories and Professional Background
Rellova may offer categories including Friend, Local, Helper, Skills, and Mentor.
A professional credential on a profile does not transform a general Rellova booking into a regulated professional relationship. Unless Rellova launches a separately compliant program, users may not use the Platform for medical diagnosis or treatment, prescribing, attorney-client representation, regulated investment advice, or other professional services requiring a structure not provided by Rellova.
7. Platonic Companionship
Friend and companionship services are strictly platonic. Sexual services, escort services, prostitution, sexual solicitation, or payment tied to sexual conduct are prohibited.
8. Booking Requests
For non-instant bookings, a booking request is not confirmed until required steps are completed. A Provider may review the Customer’s provider-visible profile and relevant trust information before accepting or declining.
For in-person bookings, the final meeting location must be mutually agreed before payment. Travel eligibility and travel fees may depend on that location.
For virtual bookings, no physical meeting location is required. Confirmed sessions occur through Rellova’s designated secure video workflow.
9. Meeting Locations and Travel
Providers may define how far they are willing to travel and any applicable included distance, per-distance fee, flat fee, or approved travel pricing method.
Customers and Providers must use the mutually agreed location. Changes after payment require the in-app change process and may change the total price.
10. Clock-In and Billable Time
For in-person bookings, a Provider generally cannot begin billable time until Rellova verifies that the Provider has arrived within the designated meeting geofence, subject to the documented GPS exception process.
Unless both parties approve an early start, the ordinary rule is that billable time begins at the later of:
- the scheduled start time; or
- the Provider’s verified clock-in time.
If the Provider arrives on time and the Customer is late, the Customer’s late arrival does not prevent billable time from beginning at the scheduled start. If the Provider is late, the Customer is not charged for the Provider’s pre-arrival lateness.
11. Virtual Sessions
A virtual session is a one-to-one real-time service between the Customer and Provider. Rellova may provide a secure in-app video room and waiting room. Users may not use the virtual feature to provide prohibited professional services or prohibited content.
Rellova does not record virtual sessions by default. Any future recording feature would require separate disclosures and consent.
12. Payments and Fees
Customers must pay through the payment method presented by Rellova. Prices may include:
- Provider service price;
- travel fee;
- Rellova service/safety fee;
- applicable taxes;
- approved extensions; and
- optional tips.
The total and currency are shown before payment. Rellova may use third-party payment processors and marketplace payout providers.
Fees may change prospectively. A fee already agreed for a confirmed booking will not be retroactively increased except for an approved modification such as added time, changed location, or an agreed add-on.
13. Off-Platform Circumvention
You may not use Rellova to identify or solicit another user and then move a Rellova-originated paid service, extension, or repeat booking off-platform to avoid applicable Rellova fees or safety/payment processes.
Before confirmation, Rellova may restrict exchange of phone numbers, emails, social handles, external meeting links, Venmo, Cash App, Zelle, PayPal, Interac e-Transfer, cryptocurrency payment details, or similar outside payment/contact methods.
Rellova may warn, restrict, suspend, or terminate accounts for circumvention. This section does not prevent lawful communications unrelated to evading Rellova transactions.
14. Cancellations, No-Shows, and Extensions
Cancellations, refunds, no-shows, late arrivals, extensions, and waiting-time treatment are governed by the policy shown for the booking and the Cancellation, Refund & No-Show Policy.
15. Reviews, Rankings, and Badges
Only eligible completed bookings may generate marketplace reviews. Users may not buy, sell, fabricate, coerce, manipulate, or condition incentives on positive reviews.
Rellova may display rankings such as Top People in a city, state/province, the United States, or Canada. Rankings may consider quality, reliability, completed bookings, repeat demand, verification, response metrics, and other legitimate marketplace factors. Ranking is not a Rellova endorsement or guarantee.
16. Safety; Background and Identity Checks
Rellova may require or offer identity verification, phone verification, professional credential checks, or background screening. Screening is inherently limited, may not identify all relevant information, may become outdated, and is not a guarantee of safety.
Users remain responsible for exercising judgment and following safety guidance.
17. User Conduct
You may not:
- violate law;
- threaten, harass, stalk, exploit, discriminate against, or defraud another user;
- engage in sexual solicitation or prohibited services;
- use another person’s identity;
- manipulate location or clock-in systems;
- manipulate reviews or rankings;
- interfere with Platform security;
- scrape or misuse personal information;
- use the Platform to facilitate trafficking or violence;
- circumvent payment or safety controls; or
- upload infringing, deceptive, unlawful, or harmful content.
18. User Content
You retain ownership of content you submit. You grant Rellova a worldwide, non-exclusive, royalty-free license to host, reproduce, format, display, and distribute your content as reasonably necessary to operate, improve, secure, and promote the Platform, subject to the Privacy Policy.
You represent that you have the rights needed to submit the content.
19. Moderation
Rellova may review, restrict, remove, or preserve content and account information when reasonably necessary for safety, policy enforcement, legal compliance, fraud prevention, or dispute handling. Rellova does not undertake a general duty to monitor every interaction.
20. Third-Party Services
The Platform may rely on payment, identity, background-screening, maps, messaging, video, analytics, cloud, and communications vendors. Those services may have separate terms and privacy notices.
21. Provider Relationship
Unless applicable law requires otherwise, Providers use Rellova as independent users/businesses rather than employees of Rellova. The Provider Agreement contains additional terms. Legal classification depends on the facts and applicable law and is not determined solely by labels in this agreement.
22. Taxes
Users are responsible for their own tax obligations except amounts Rellova is legally required to collect, withhold, or report. Rellova may collect tax information and report platform income or seller information where required by law.
23. Insurance and Risk
Unless Rellova expressly states that a specific protection or insurance program applies to a particular booking, users should not assume Rellova provides insurance for property damage, injury, vehicle activity, professional liability, or other loss. Providers are responsible for maintaining licenses and insurance legally required for their services.
24. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.” RELLOVA DOES NOT WARRANT THAT USERS WILL BE COMPATIBLE, THAT A SERVICE WILL MEET EXPECTATIONS, OR THAT SCREENING, VERIFICATION, RATINGS, OR LOCATION SYSTEMS WILL PREVENT ALL MISCONDUCT OR ERROR.
Nothing in these Terms excludes rights or warranties that cannot lawfully be excluded.
25. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RELLOVA AND ITS AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM THE PLATFORM OR USER-TO-USER SERVICES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RELLOVA’S AGGREGATE LIABILITY FOR CLAIMS ARISING FROM THE PLATFORM WILL NOT EXCEED THE GREATER OF (A) FEES PAID BY THE CLAIMANT TO RELLOVA DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) US$100, EXCEPT WHERE SUCH A LIMIT IS PROHIBITED.
This limitation does not apply to liabilities that cannot be limited under applicable consumer, personal injury, privacy, or other law.
26. Indemnification
To the extent permitted by law, you agree to defend, indemnify, and hold Rellova harmless from third-party claims arising from your unlawful conduct, your service, your content, your breach of these Terms, or your violation of another person’s rights. Consumer users are not required to indemnify Rellova to the extent prohibited by applicable law.
27. Suspension and Termination
Rellova may suspend or terminate access for serious or repeated violations, fraud, safety concerns, legal requirements, unpaid balances, or misuse. Where appropriate, Rellova may provide notice and an appeal path.
28. Account Deletion
Users may initiate account deletion through the app and any required web request channel. Rellova may retain limited records where required for taxes, payments, fraud prevention, safety, legal claims, or other lawful purposes, as described in the Privacy Policy and Data Retention Policy.
29. Changes
Rellova may update these Terms. Material changes will be communicated as required. If affirmative re-consent is legally or operationally required, Rellova will request it before continued use of the affected feature.
30. Governing Law and Consumer Rights
Except where mandatory law provides otherwise, these Terms are governed by Illinois law without regard to conflict-of-laws principles.
For Canadian users and U.S. residents protected by mandatory state law, nothing in these Terms waives non-waivable statutory rights, remedies, jurisdiction, or consumer protections.
31. Disputes
Users should first contact Rellova through the in-app support/dispute process. Nothing in that process prevents a user from exercising non-waivable legal rights.
These Terms do not currently require arbitration. If Rellova later offers a separate arbitration agreement, it will apply only if it is presented as a separate or clearly identified agreement and accepted in the manner required by applicable law. Nothing in these Terms limits access to small-claims courts, government agencies, or other rights that cannot lawfully be waived.
32. Contact
Rellova LLC
4236 Westgate Dr, Springfield, IL 62711, United States
Support: admin@support.rellova.org
Legal notices: admin@support.rellova.org