Frequently asked questions
How do bookings and payments work?
You request a session with a host, agree on the details, and pay securely in the app once the host accepts. Payments are processed by Stripe — Rellova never stores your card details. You'll see the full price, including fees, before you pay.
How do I cancel or change a booking?
Open the booking in the app to cancel or request changes. Refund treatment depends on how close to the start time you cancel — see our Cancellation Policy in the Legal & Safety Center for details.
What kinds of offers are allowed on Rellova?
Rellova is a people-powered marketplace for skills, help, local experiences, virtual conversations, and things people make. Adults may naturally form friendships or relationships, but Rellova may not be used to buy, sell, or promote sexual content or sexual services — those transactions are prohibited and lead to removal from the platform.
How are hosts verified?
Every host completes government-ID identity verification before they can accept bookings. Sessions also include in-app safety tools like meeting-spot agreement, check-in, and reporting. Verification confirms a host's identity — professional titles and backgrounds listed on profiles are self-reported and not independently verified by Rellova.
What does "Identity Verified" mean?
Identity Verified means Rellova has verified the member's identity through our identity-verification process. It does not mean Rellova has verified the member's profession, licenses, education, employment, skills, certifications, or experience.
Does Rellova verify professional credentials?
No. Professional titles and background information shown on Rellova are self-reported by members and are not independently verified by Rellova.
How do I report a safety concern?
Use the Report option on any booking or profile in the app, or email us. Reports are reviewed by our trust & safety team. In an emergency, always contact local emergency services first.
How do I delete my account or my data?
You can delete your account from the app's Profile settings, or use our web deletion form. You can also submit a privacy request to access or delete your data.